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FAQs
Questions? We have answers.
Below are the most frequently asked about our services, pricing and office management. Want to know more? For questions about service or employment, please contact your local office. For more information, contact us.
Search FAQs
How do I know if there is an office in my area?
Your website says there is no office in my area, but I know there is one just a few miles away. Will that office come to my area?
Depending on several variables, that office may be able to help you. Give that office a call or send them an email and someone will be in touch to see if they can help you.
Can I just get a ballpark figure of how much it will cost to clean my home?
The office in your area may be able to give you a very wide range that takes into account all the possibilities of cleaning your home. However, that office can't tell you where the price for cleaning will fall in that range sight unseen. Because every home is unique, we base our pricing on factors like clutter, pets and even your lifestyle, which affect the way we clean, so impact the price. That's why we like to meet you at your home before giving you a price.
What are your rates?
Our pricing is completely individualized. Our more than 25 years of experience have helped us learn that every home is as unique as the people living there. We base our pricing on many factors, including the presence of pet hair, clutter and even your lifestyle. That is why we like to meet with you before quoting you a price. Please contact your local office for more information.
Do you have packages?
No, we completely individualize our cleaning. We use a proven system to clean thoroughly, consistently and efficiently. For a list of items we generally clean during a visit, please visit Our Cleaning. We also tailor our visit to your individual needs and your home's cleaning requirements. Please contact your local office for more information.
Do you bring your own cleaning supplies, chemicals and equipment?
Yes, we bring everything we need to clean your home. You don't have to provide a thing.
Do you clean homes just once, or do you have to clean long-term?
While most of our customers prefer a weekly cleaning on a regularly scheduled day, we also clean homes every other week or less frequently. Even special occasions.
How many people will be in my home during each cleaning?
Typically, there will be two people in your home - a team captain and a team member. On rare occasions, there may be three people or one person. For example, if you need emergency help fast, the office staff may send three people to do the job. If your home is very small, one person may be able to complete the job quickly and thoroughly. We will work with you so you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.
If I sign up for long-term service, will the same person be in my home each time?
We make every effort to ensure that one of the two team members who serves your home cleans during each visit. If a member of the team changes, our office staff contacts you beforehand to learn if you prefer someone other than your team cleans, or would rather change your scheduled day so your favorite team member can clean.
What time will you be at my home?
If you would like us to be at your home at a specific time, we recommend that you sign up for service either at the beginning of the day or the end of the day. As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. For midday service, we give you a window of time for our arrival.
What is the difference between Merry Maids and another cleaning service?
Merry Maids has more than 25 years of experience in professional residential cleaning. That's our specialty. It's what we do exclusively. We clean hundreds of thousands of homes across the United States and Canada, and even in other countries like the United Kingdom and Japan. All of us at Merry Maids understand that we must earn and keep your trust, and clean thoroughly and efficiently while respecting your individuality. We believe that and act on that.
What is the difference between Merry Maids and a cleaning lady or housekeeper?
Merry Maids makes house cleaning easy for you by managing all the details of employment, including filing all required state and federal paperwork and paying taxes. We make sure that we are at your home on the day you expect us to and we manage the quality. We are also bonded and insured, so you are protected against theft, accidental breakage or accidents inside your home.
When you hire an independent cleaning person, there are some important requirements to be aware of. According to Internal Revenue Service Publication 926, Household Employer's Tax Guide, if you hire someone to do household work and if you control not only what work is done, but how it is done, you are considered to have a household employee. If you are going to hire a household employee, it is important to understand your obligations as a household employer. For more information about household employees, see IRS publication 926 at http://www.irs.gov.
If you are a domestic employer and pay your employee in cash or off-the-books, you are liable for unpaid taxes. Furthermore, your employee is not contributing to their Social Security account and may have difficulty establishing credit.
Here is an overview of requirements when you pay a household employee $1,400 or more a year:
When you hire a household employee:
- Find out if the person can legally work in the United States and file Form I-9, Employment Eligibility Verification.
- Obtain an employer identification number and possibly a state number.
When you pay your household employee:
- Withhold 7.65% for social security and Medicare taxes.
- Pay 7.65% for employer's share of social security and Medicare taxes.
- Withhold federal income tax and possibly state tax.
- File federal and possibly state unemployment returns and pay applicable taxes.
- Keep records.
Other:
- File and give your employee Form W-2, Wage and Tax Statement.
- File Schedule H (Form 1040), Household Employment, Taxes, and pay related taxes.
- Review insurance requirements with your insurance agent.
This information is not intended as tax advice. You should consult your tax advisor to determine your actual requirements.
If there is a problem, who can I call?
If you see a problem while the team is in your home, you can talk to the team captain, who will make immediate efforts to correct the problem. Or you can contact the office staff, who will work with the team to quickly correct the problem and enforce our guarantee.
I would like to get a gift card for a friend. How do I do that?
Merry Maids gift cards can be purcased directly on our website. Visit our Gift Card page for more information.
I would like to give a gift card for a whole house cleaning. Can you tell me how much to spend?
It is very difficult to give you a price via email sight unseen. We base our pricing on many factors, including the number of rooms, size of rooms, pets, clutter, surfaces of countertops and floors and even the lifestyle of the homeowner (i.e., someone who is home a lot has very different cleaning needs than someone who travels a lot).
That is why our offices are very flexible with gift cards. The office will clean the home within the amount of the gift card, or the gift recipient can apply the amount to additional services. For more help to determine how much to spend on a gift card that you intend for a whole house cleaning, please contact the office that serves the gift recipient's area. They will be happy to help you.
I'm interested in working for you. How do I apply?
Please contact the office in your area to discuss employment opportunities. Each office will have different employment needs. The franchise owner or manager at that office can discuss any prequalifications for employment, application process, benefits and pay structure based on the position.