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Merry Maids of Silver Spring's Frequently Asked Questions

Do I have to be home for the cleaning?

It is not necessary for you to be home during your scheduled cleaning. For your convenience, Merry Maids may secure a key to your home. They key is locked in our office during the day and is only accessible by the Franchise Owner or Office Manager. All keys are signed back in at the end of the day.

Can I schedule a cleaning for a specific day?

If you have a particular day that works for your schedule please let us know. We will make every attempt to honor that request. Requests are granted based on service type and location to minimize travel time for our teams.

How much will it cost to clean my home?

Our more than 30 years of experience has helped us learn that every home is as unique as the people living there. Several factors will determine the cost to clean your home, among them are size, condition, pets, number of people living in the home, and of course the general condition. Merry Maids offers a free in-home consultation to provide you with a custom quote to clean your home.

What form of payment do you accept?

We accept cash, check, or credit card. (Visa, Master Card, Discover, and American Express)

Should I do anything to prepare my house for cleaning?

Please make sure that your alarm is off on the day of the cleaning. The team will do its best to work around clutter. We certainly do not expect you to do any cleaning prior to our arrival. However, some straightening and picking up may be helpful for our teams to do a more thorough job of cleaning. Also, be sure to leave linens out on the beds that you would like sheets changed and leave your payment on the kitchen counter.

Are they comfortable cleaning with pets in my home?

Merry Maids is a pet friendly business. We do ask that pets are secured while cleaning for their safety and the safety of our staff.

Do I need to provide any cleaning equipment or supplies?

Merry Maids provides everything. There is nothing you need to provide.

What if I am not satisfied with your cleaning services?

We guarantee our work. If you are not completely satisfied with your cleaning, please contact your local office within 24 business hours to schedule a follow-up appointment. Our service guarantee means our team members will re-clean the areas of concern at no additional charge.

Rob Mascari has been the proud owner of Merry Maids of Silver Spring since 1988, currently working with a staff of 26 reliable, well trained employees. Whether you need service near Mormon Temple, C&O Canal, National Institutes of Health, or anywhere else throughout Southern Montgomery County, Merry Maids of Silver Spring will provide a free cleaning estimate for your home. Our community is important to us, and we participate with Red Devils of Maryland and Cleaning for a Reason, both which provide cleaning to Women with Cancer.

Give us a call today! We offer significant savings ($400 savings) to customers that commit to a year of weekly or bi-weekly service, or $100 off ($20 off each) of your first five cleanings.

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