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Merry Maids of Gaithersburg's Frequently Asked Questions

Do I have to be home when my house is being cleaned?

A: No, it is not necessary for you to be home during your scheduled house cleaning. For your convenience, Merry Maids may secure a key to your home. The key is locked in our office during the day and is only accessible by the Franchise Owner or Office Manager. All keys are signed back in at the end of the day.

Can I schedule house cleaning for a specific day?

A: If you have a particular day that works for your schedule, please let us know. We will make every attempt to honor that request. Requests are granted based on service type and location to minimize travel time for our teams.

How much will it cost to clean my home?

A: Our more than 30 years of experience has helped us learn that every home is as unique as the people living there. Several factors will determine the cost to clean your home, among them are size, pets, number of people living in the home, and of course the general condition. Merry Maids of Gaithersburg offers a free in-home consultation to provide you with a custom quote to clean your home.

What forms of payment does Merry Maids accept?

A: We accept cash, check, or credit card. (Visa, Master Card, Discover, and American Express)

Should I do anything to prepare my home for cleaning?

A: Please make sure that your alarm is off on the day of the house cleaning. Our team will do its best to work around clutter. We certainly do not expect you to do any cleaning prior to our arrival. However, some straightening and picking up may be helpful for our teams to do a more thorough job of cleaning. Also, be sure to leave linens out on the beds that you would like changed and leave your payment on the kitchen counter.

Is Merry Maids comfortable cleaning with pets in my home?

A: Merry Maids is a pet friendly business. We do ask that pets are secured while cleaning for their safety and the safety of our staff.

Do I need to provide any cleaning equipment or supplies for a Merry Maids house cleaning?

A: Our cleaning professionals come prepared with all necessarily supplies. There is nothing you need to provide.

What if I am not satisfied with Merry Maids' cleaning services?

A: We guarantee our work. If you are not completely satisfied with your home cleaning, please contact our office within 24 business hours to schedule a follow-up appointment. Our service guarantee means our team members will re-clean the areas of concern at no additional charge.

Rob Mascari has been the proud owner of Merry Maids of Gaithersburg since 1988, currently working with a staff of 33 employees committed to providing exceptional professional house cleaning services. Whether you stopped by to see us at the Spring Home Show in Germantown, need service near the National Institute of Standards and Technology or anywhere else throughout Northern Montgomery County, we will provide a free cleaning estimate for your home. Our community is important to us, and we participate with Red Devils of Maryland and Cleaning for a Reason, both which provide cleaning to Women with Cancer.

We offer significant savings ($400 savings) to customers that commit to a year of weekly or bi-weekly service, or $100 off ($20 off each) of your first five cleanings. Give us a call today, or request an estimate online!

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