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FAQ - House Cleaning Services in Portland

Do I have to be home for the cleaning?

No, our team members are carefully selected and trained and they follow strict codes of conduct. They have all passed drug screens and background checks, and are boned and insured. Our coverage includes liability and workers compensation.

Can I schedule a cleaning for a specific day?

Yes, we make every effort to accommodate the day you are interested in.

How much will it cost to clean my home?

Each home is different so call us at (503) 925-5086 for a free customized estimate.

What form of payment do you accept?

A credit card is required to be on file for liability purposes, however you are more than welcome to pay by check or cash if you prefer.

Should I do anything to prepare my house for cleaning?

On the day of your cleanings, we ask that counters and surfaces be clear so we can focus on sanitizing and dusting to give you more value for your money.

Are you comfortable cleaning with pets in my home?

We know your pets are a part of your family, which is why we have pet friendly team members and pet friendly products.

Do I need to provide any cleaning equipment or supplies?

No! We do provide all of the equipment and supplies needed to clean your home. For removing dust and dirt while cleaning, we haven’t found anything better than microfiber clothes. These cloths capture dust and dirt rather than move it around. We use vacuums that meet the Carpet and Rug Institute Seal of Approval/Green Label certification. This certification ensures that among other things, a vacuum must not release more than 100 micrograms of dust particles per cubic meter of air.

What if I am not satisfied with your cleaning service?

Our services are guaranteed. If you aren’t completely satisfied, let us know! We want to make it right at no additional charge to you. Simply put, our goal at Merry Maids is to obtain 100% satisfaction in our service. No fine print. No asterisks. No worries.

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