2018 Merry Maids Team Member of the Year
Every year we’re proud to recognize team members from across the U.S. and Canada who embody our Merry Maids values. They go above and beyond what is expected of them. They motivate, mentor and inspire their teams and are beloved by their customers. This year we are proud to celebrate Zuleicka Vidal, Cathy Folger and Melissa Styba as the 2018 Team Members of the Year. These honorees were flown to the company’s annual meeting in October where they were recognized for creating a legacy of exceptional service, compassion and leadership within their office and with their customers.
She pours her heart into every cleaning and it shows. Her team looks up to her. Her customers love her and some even consider her family. They share their most precious life’s moments with her. She even cares for their pets when they’re not home. One of Zulee’s most memorable customer experiences happened in 2018 when she arrived for a scheduled cleaning to find an elderly client unresponsive and promptly called 911. She waited with the client until emergency crews arrived and even called his relatives to alert them of the incident. The client's sister called the office two weeks later to thank Zulee and let her know her actions saved her brother's life.
“I am so thankful to have Zulee in my life. She is always polite, trustworthy, customer oriented, courteous and very conscious about her work. She makes my life easier because I do not have to worry about cleaning. I can’t say enough wonderful things about Zulee.” – Customer, Mary I.
In the 12 years she's worked for the Victoria, British Columbia location, she’s never called in sick. She’s created a raving fan following among customers and coworkers alike. Her peers describe her as a smart, dedicated, friendly compassionate and a consistent “shining light”. They can’t imagine starting their day without her, “Melissa is a positive example for all of us and we will forever be grateful for her.”
Her passion for cleaning and delivering an impeccable service experience shows in her work and in the training and mentoring part of her job. She holds a perfect 100 percent customer satisfaction record.
“You must be bored with my telling you how much we value Melissa. We believe your company is one of the most honest and well-run companies I have known; You hire quality people who do a fabulous job when they are in my home.” – Customer, Josephine L.
In the 20 years that Cathy has worked for the Bethlehem, Pa., office, she has provided over 20,000 cleanings to families in the local area. She’s been a team captain but enjoys solo cleaning the most. She treats her customers’ homes like her own and consistently receives 5-star reviews. She’s friendly, dedicated, consistent, dependable and does whatever it takes to make her customers happy.
"We have now had Cathy for 14 years. The house is always immaculately cleaned. She is outstanding...and truly amazing at what she does. I dread the day that she retires. I do not believe anyone else can compare to Cathy.” – Customer, Marianne B.