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Merry Maids® FAQ

Answers to Your Questions About Our Home Cleaning Services

Trusting someone to come into your home and clean is a big decision and one we expect you don’t take lightly. Trust and customer satisfaction are extremely important at Merry Maids®, so we take every step possible to ensure you are always completely satisfied with our services. That said, we are sure you have some questions and concerns, and we are prepared with the answers.

Below are the most frequently asked questions about our services, pricing, office management, and more.

Still have some questions or concerns? Don’t hesitate to give us a call at (888) 490-4227 and we’ll be sure to help you!

How do I know if there is an office in my area?

Visit the Merry Maids® Locator and enter your information to find an office that serves your area.

Your website says there is no office in my area, but I know there is one just a few miles away. Will that office come to my area?

Depending on several variables, that office may be able to help you. Give that office a call or send them an email and someone will be in touch to see if they can help you.

Come Home to More

Our comprehensive cleaning services
let you relax, unwind, and spend time
doing the things you love.
Table spotless for festivities
Spent the morning getting a haircut. Proposing tonight
Excited and stress free about having friends and family over for dinner
Pillows arranged and couch vacuumed
Can I just get a ballpark figure of how much it will cost to clean my home?

The office in your area can give you a range that takes into account all the possibilities of cleaning your home. Because every home is unique, we base our pricing on factors like clutter, pets, and even your lifestyle, all of which affect the way we clean and impact the price.

What are your rates?

Our pricing is completely individualized. Our 40 years of experience have helped us learn that every home is as unique as the people living there. We base our pricing on many factors, including the presence of pet hair, clutter, and even your lifestyle. Please contact your local Merry Maids® for more information.

Do you offer packages?

We completely individualize our cleanings, so no specific packages are offered. We use a proven system to clean thoroughly, consistently, and efficiently. For a list of items we generally clean during a visit, please visit our cleaning services page. We also tailor our visit to your individual needs and your home's cleaning requirements. Please contact your local office for more information.

Do you bring your own cleaning supplies, chemicals, and equipment?

Yes, we bring everything we need to clean your home. You don't have to provide a thing.

Do you clean homes just once, or do you have to clean long-term?

While most of our customers prefer a weekly cleaning on a regularly scheduled day, we also clean homes every other week or less frequently. Even special occasions.

How many people will be in my home during each cleaning?

Local Merry Maids® offices may send one, two, or three team members to clean a home. Our goal is to customize the cleaning to meet our client’s needs and also provide our team members with the greatest opportunities for career advancement. We will work with you so that you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.

If I sign up for long-term service, will the same person be in my home each time?

We make every effort to ensure that we keep the same team who serves your home cleans during each visit. If a member of the team changes, our office staff contacts you beforehand to learn if you prefer someone other than your regular cleaning professional or would rather change your scheduled day so your favorite team member can clean.

What time will you be at my home?

If you would like us to be at your home at a specific time, we recommend that you sign up for service either at the beginning of the day or the end of the day. As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. For midday service, we give you a window of time for our arrival.

Certain locations also offer dispatch customer service notifications via our Team Mobility feature, which will remind you of your appointments and alert you when we are on our way. They’ll provide you with information about your team of cleaning professionals and the option to track their arrival!

What is the difference between Merry Maids® and another cleaning company?

Merry Maids® does more than just take care of homes—we take care of people. We give you back the time you deserve so that you can focus on what matters most. We have 40 years of experience in professional residential cleaning, which has allowed us to develop advanced, thorough processes that deliver unrivaled, worry-free results. That's our specialty.

We clean hundreds of thousands of homes across the United States and Canada, and even in other countries like the United Kingdom and Japan. Our Merry Maids® team understands the importance of earning and keeping your trust, which is why we clean thoroughly and efficiently while respecting your space. This is something we believe on and act on with every visit.

What does Merry Maids® offer that other cleaning companies don’t?

Merry Maids® makes house cleaning easy for you by managing all the details of employment, including filing all required state and federal paperwork and paying taxes. We make sure that we are at your home on the day you expect us, and we manage the quality. We are also bonded and insured, so you are protected against theft, accidental breakage, or accidents inside your home.

When you hire an independent cleaning person, there are some important requirements to be aware of. According to Internal Revenue Service Publication 926, Household Employer's Tax Guide, if you hire someone to do household work and if you control not only what work is done, but how it is done, you are considered to have a household employee. If you are going to hire a household employee, it is important to understand your obligations as a household employer. For more information about household employees, see IRS publication 926.

If you are a domestic employer and pay your employee in cash or off-the-books, you are liable for unpaid taxes. Furthermore, your employee is not contributing to their Social Security account and may have difficulty establishing credit.

If there is a problem, who can I call?

We want to hear from you. If you see a problem while the team is in your home, contact your local Merry Maids® office. We’ll work to quickly correct the problem and enforce our worry-free guarantee. If you’re not satisfied with our services for any reason, let us know within 24-hours and we’ll be sure to make it right.

I'm interested in working for you. How do I apply?

Please contact the Merry Maids® office in your area to discuss employment opportunities. Each office will have different employment needs. The franchise owner or manager at that office can discuss any pre-qualifications for employment, the application process, benefits, and pay structure based on the position. You can view all corporate job openings here.